What to do next

Hopefully by now you know whether you want captions, subtitles or one of our other services. If you've looked at our prices page, you'll know how much your project will cost. The next move is to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

We need to know:

• What format your video file is, and how long it is.
• What sort of video player you're using, or which video-sharing site your videos are hosted on.
• What language(s) you need.
• Any special requirements you have (you want your subtitles bright blue, or upside down, or translated into Klingon, or whatever).

Our turnaround times for small jobs are usually measured in minutes or hours rather than days, but of course it depends how busy we are. We'll always get straight back to you, though, with confirmation of the total cost of your project and the turnaround time.

Next we need your video file:

• Often if you give us the url of your video we can simply download it and start work, without you having to lift a finger.
• If your file isn't available on the web, you can send it to us. If it's a really short file you can email it to us, and longer videos are easy to send with services like YouSendIt or Pando.
• You can upload your file to a drop site like drop.io or Dropbox, for us to download.
• We have a SendSpace site which you can upload things to.
• We can download files from your FTP site if you have one.

We'll advise you on the appropriate format (RealText for RealPlayer, SRT for YouTube, Timed Text XML for Flash etc.) and send you the finished file(s) by email. As part of the service we'll even help you with configuring the files in Flash or uploading them to YouTube - whatever you need to get your subtitles and captions up and running.

And that's it. Simple, fast and fuss-free. So This e-mail address is being protected from spambots. You need JavaScript enabled to view it and let's get cracking.